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Privacy Policy

Effective Date: 18- December-2024

Welcome to DessinRx.com! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and manage your data when you use our services, including communication via the Meta WhatsApp API. We are committed to protecting your personal information as required under Indian data protection laws, including the Information Technology Act, 2000, and its amendments.

1. Information We Collect

We may collect the following types of information from patients and healthcare professionals:

a. Personal Information

  • Name

  • Contact information (e.g., phone number, email address)

  • Medical appointment details (e.g., date, time, doctor’s name)

  • Professional details (for healthcare professionals)

b. Non-Personal Information

  • Analytics data (e.g., usage patterns, device information, IP address)

  • Communication metadata (e.g., timestamps of messages sent via WhatsApp API)

2. How We Use Your Information

The collected information is used for the following purposes:

  • Sending reminders for medical appointments, check-ups, or other healthcare-related notifications via the Meta WhatsApp API.

  • Providing customer support and responding to queries.

  • Improving our services through analytics and feedback.

  • Complying with legal or regulatory requirements.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share information under the following circumstances:

  • With Service Providers: To facilitate communication services via the Meta WhatsApp API.

  • With Legal Authorities: To comply with applicable laws, regulations, or court orders.

  • For Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or alteration. These measures include:

  • Encryption of sensitive data during transmission.

  • Access controls and authentication protocols.

  • Regular security audits and monitoring.

Despite our best efforts, no system can guarantee absolute security. By using our services, you acknowledge and accept these risks.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by applicable laws. Once the data is no longer needed, we securely delete or anonymize it.

6. User Rights

Under Indian data protection laws, you have the following rights:

  • Access: You can request access to your personal information.

  • Correction: You can request corrections to inaccurate or incomplete information.

  • Deletion: You can request deletion of your personal data, subject to legal obligations.

  • Withdrawal of Consent: You can withdraw consent for data processing, where applicable.

To exercise your rights, please contact us at [Insert Contact Information].

7. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices of these external platforms. We encourage you to review their privacy policies before sharing any information.

8. Use of Cookies

Our website uses cookies to enhance your user experience. You can manage your cookie preferences through your browser settings.

9. Compliance with Indian Data Protection Laws

We adhere to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian regulations. Any data shared with third-party services, such as Meta’s WhatsApp API, complies with these legal standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us:

Thank you for trusting DessinRx.com with your information. Your privacy is our priority.

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